Frequently Asked Questions


I have ordered my product, now what?


We aim to pack and dispatch your orders within 48 hours of checkout.

You will receive an email confirmation with a tracking number once your parcel has left the building.

Your location as well as Australia Post or Sendle time frames, will depend how long it will take to reach your destination.


Please note, we do ship internationally and there is more information on pricing in our shipping page.


Can I cancel my order?


In order to cancel your order, please contact as soon as possible.

However, if your order has been dispatched, we will be unable to cancel and you will need to return to Enchanting Toys within 14 days to receive a refund.


Can I Pick- Up my order?


Of course! We are available for pick up in the Sutherland Shire. Please pick local pickup in the checkout and we will be in contact to arrange a suitable time with you.